[EMAIL PROTECTED] wrote:
Hi!
Why don't create just one user? It could be something like "Generic User",
[EMAIL PROTECTED] As they're phone tickets, OTRS won't send any mail to that
address. At least I haven't seen any in my install. Obviously, you'll have to look for this
user every time someone calls you. In the future, if you need to identify every call, you
can begin to insert customers and look for them when you create a phone ticket.
great ! so simple, thx alot :)
--
Christophe Zwecker mail: [EMAIL PROTECTED]
Hamburg, Germany fon: +49 179 3994867
http://www.zwecker.de
"Reality is that which, when you stop believing in it, doesn't go away"
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
