Hi Ronny,
Try this in your Config.pm
# CustomerPanelOwnSelection
# (If this is in use, "just this selection is valid" for the
CustomMessage.)
$Self->{CustomerPanelOwnSelection} = {
# Queue => Frontend-Name
'NOC' => 'NOC Queue!',
};
This will only show the NOC Queue to customers...
Regards,
Markus R�cker
--
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http://www.otrs.de/ :: Manage your communication!
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of iMRAN
> Sent: Tuesday, March 15, 2005 2:48 PM
> To: [email protected]
> Subject: [otrs] Access to 1 Queue by Customer
>
>
> Hi friends,
>
> How can i restrict on cumtomer ticket panel to show only one queue.
>
> I've created a queue e.g. NOC and in noc thr r 3 super users,
> when a customer logs on and create a ticket it only show NOC
> queue and after the client submits ticket, one of the super
> user will check the ticket and assign to a group.
>
> only super users can assign, change or modify tickets and
> users can only view and reply tickets after completing.
>
> thankyou all,
>
>
> Ronny
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