On Mon, 21 Mar 2005, James Sleeman wrote:
> Hi all,
> to cut a long story short, I want to allow agents who service queues
> to be able to create (and edit) 'canned' responses in thier queues. It
> seems however that the only way of making these canned responses is
> through the Admin area, but I don't want to give the agents access to
> the admin area.
>
> Solutions?
An answer I found some time ago:
"It's possible to grant permissions to a module in
Kernel/Modules/*.pm. For example a group of users should be able
to edit responses (modular default answers). Normally you need to
be in the 'admin' group to do so.
How it works:
a) create a new otrs-group named 'responses'
b) put the group of users rw into this otrs-group
c) add to Kernel/Config.pm
[...]
$Self->{'Module::Permission'}->{'AdminResponse'} = 'responses';
[...]
d) add a link to the Agent Interface e. g. in
Kernel/Output/HTML/*/AgentNavigationBar.dtl
[...]
<a
href="/otrs/index.pl?Action=AdminResponse">Response</a>
[...]
e) restart the webserver if you use mod_perl
After this all users in group 'responses' are able to access the
AdminResponse module and to edit the responses.
It's alos possible to add more then one group (by perl array):
[Kernel/Config.pm]
$Self->{'Module::Permission'}->{'AdminResponse'} = ['admin',
'responses'];
[...]
"
I also changed permission for AdminGenericAgent, so the GenericAgent is
not available to these agents. The default seems to be wrong for this.
Add to Config.pm:
$Self->{'Module::Permission'}->{'AdminGenericAgent'} = ['admin'];
>
> --
> James Sleeman, Gogo Internet Services
> Website : http://www.gogo.co.nz/
>
> Gogo Internet Services also provides web hosting services to New Zealanders.
> Earn some extra cash by joining our affiliate program!
> http://host.gogo.co.nz/affiliates/user/index.php
>
Anne-Mie
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