Hi List,
I tring to make some customizations to the OTRS , buta after some changes, I receive a error message from the customer web interface:
ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Tue Mar 22 18:53:51 2005
Message: Need TicketID!
Traceback (26606):
Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83
Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334
Module: /srv/www/default/html/otrs/bin/cgi-bin/customer.pl (v1.31) Line: 636
The Apache LOGS:
[Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage
[Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Message: Need TicketID!, referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage
[Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage
[Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Traceback (27348): , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage
I just change the auto-reply, make my own responses, add some queues...
I made it 3 times, (from zero, creating a new database) and it seems it's a problem with the database, for some strange reason it apperas to be corrupted..
I use PostgreSQL, version 7.4.2, and I have other databases setted up in this SGBD without any problem.
Does anybody has a clue for this?
In the bugzilla there's no bug report for this.
The OTRS version is 1.3.2
Hope someone can Help me I choose OTRS to be my first choice to offer to my clients, when they need a helpdesk system....
Best Regards,
William Marques
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