AFAIK,
You need to enable UTF-8 support in Config.pm:
http://doc.otrs.org/1.3/en/html/configfile-utf8.html
and
http://faq.otrs.org/otrs/faq.pl?Action=&ID=3&SessionID=
Regards,
On 4 Apr 2005 at 17:51, Dmitry Kambur wrote:
> Hello!
> When I create e-mail ticket in OTRS or receive autoanswer that I see
> in a field "Subject" instead of russian (cyrillic)letters strange
> symbols in my e-mail program (Mozilla TB and The Bat!) . For example:
> Subject: пÑовеÑка This is word: "ÐÒÏ×ÅÒËÁ"
> (test) I have compared headings from OTRS and headings from my mail
> server ( I have sent the letter to myself). Here they: 1. From OTRS:
> Subject: [2005032810000012] RE: яяп╬я subj. п╡ utf-8 ( [...]
> 2. From me: Subject:
> =?UTF-8?B?0Y3RgtC+0YIgc3Viai4g0LIgdXRmLTggKHRoaXMgc3Viai4gaW4gdXQ=?=
> =?UTF-8?B?Zi04KQ==?=
>
> In the second variant the Subj line is coded correctly and obviously
> specified the codepage (?UTF-8?). Why it does not work in OTRS?
>
> --
> Dmitry Kambur
>
> TeNeT ISP
> System Department
> E-mail: [EMAIL PROTECTED]
>
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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