Hi,
we are admins with different fields of work, I created 3 queues by our names. we got an incoming queue. Everyone can see tickets in the other queues. however when one assignes a ticket to him, the other ones seem not to be able to see the tickets anymore, how can I change this ?
and also I wonder what ticketlocking is for, so no other can change the ticket ? we dont need that can it be disabled at all ?
thx for helping a newbie
Chris -- Christophe Zwecker mail: [EMAIL PROTECTED] Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de
"Reality is that which, when you stop believing in it, doesn't go away"
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
