Hi, > I am new to RT -
You are on the OTRS Mailingslist. RT has nothing to do with OTRS... > Just installed 1.3.2 from source, This seems you are on the way to install OTRS... > and I would like to setup LDAP auth to Active Directory. After > reading the many examples out there I have made it to a point > where when a user hits the customer.pl and puts in their > Active Directory username and password you see a message in > the logs that the auth was successful - but the web page > shows Panic! No UserData!!! OK, there is something wrong in your /opt/otrs/Kernel/Config.pm. Please read: http://doc.otrs.org/1.3/en/html/ldap-integration.html#LDAP-INTEGRATION-AD > I assume this is because RT wants that users information in > it's own database, hence the overlay to > http://wiki.bestpractical.com/index.cgi?AutoCreateFromExternalUserInfo > AutoCreate - > > My problem is I believe in installing this overlay - the > documentation refers to a couple of items that do not seem to > exist - such as RTSiteConfig.pm which does not exist Right, these are RT File... > - so I was using Config.pm - or the 'lib' directory where you are > supposed to put files - I have just been placing them in > Kernel/System - > To get the auth and user creation to work - I copied the > User_Local.pm and CurrentUser_Local.pm into System - So far > the auth piece works but the user creation does not - No > errors are reported in the logs ..... Please don't mix up RT and OTRS Files... > Added the following lines to Config.pm > > # This is an example configuration for an LDAP auth. backend. > # (take care that Net::LDAP is installed!) > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::LDAP'; > $Self->{'Customer::AuthModule::LDAP::Host'} = '172.17.17.110'; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = > 'dc=corp,dc=phillips,dc=com'; > $Self->{'Customer::AuthModule::LDAP::UID'} = 'SamAccountName'; This is only a part of the needed Config... > $LDAPExternalAuth = 1; > $LdapServer="172.17.17.110"; > $LdapUser="cn=administrator,cn=Users,dc=corp,dc=phillips,dc=com"; > $LdapPass="ourpass"; > $LdapBase="dc=corp,dc=phillips,dc=com"; > $LdapUidAttr="sAMAccountName"; > $LdapFilter="(objectclass=*)"; > $LdapTLS = 0; > $LdapGroup ="cn=Domain Users,ou=Users,dc=corp,dc=phillips,dc=com"; > $LdapGroupAttribute = 'uniqueMember'; > $LdapSSLVersion = 2; > $LdapNameAttr = "cn"; > $LdapMailAttr = "mail"; > $AutoCreateFromExternalUserInfo = 1; This is RT... Again, please don't mix two different products such as RT and OTRS. You should know on which piece of software you are working on... Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
