Brian,
Are you using USE="vhost" when emerging? This allows otrs to have its
own apache DocumentRoot and gentoo will install it in
/var/www/otrs.bookmasters.com instead of /var/www/localhost for example.
I am running otrs on gentoo and this is how I did it. Once you have it
installed like that, you have to edit the Config.pm like the docs say to
tell otrs your root dir (/var/www/otrs.bookmasters.com/otrs), database
info, etc.
The last two things I had to do were create the vhost file and configure
apache for perl. I use apache 1.3 because mod_perl for 2.0 is still
beta.
Your vhost file could look like this (this goes in
/etc/apache/vhosts.d):
NameVirtualHost *
<VirtualHost *>
ServerName otrs.bookmasters.com
DocumentRoot /var/www/otrs.bookmasters.com/otrs/var/httpd/htdocs
Alias /otrs-web/
"/var/www/otrs.bookmasters.com/otrs/var/httpd/htdocs/"
Alias /otrs/ "/var/www/otrs.bookmasters.com/otrs/bin/cgi-bin/"
<Location /otrs>
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
</Location>
</VirtualHost>
In /etc/apache/modules.d, I have a file called 75_mod_perl.conf which
has this in it:
<IfDefine PERL>
LoadModule perl_module extramodules/libperl.so
</IfDefine>
And thats it... Restart apache and it should work. You will of course
have to preload the database from the command line. I did not use the
installer.pl method.
Aaron Bostick
>I have a Gentoo install, and emerged otrs from it (1.3.1 I believe). I
>think I have everything set as well as I'm going to get it right now.
I
>can go to http://address/otrs, but it brings up index.html, which in
>turn points to /orts/index.pl. Well, it appears Gentoo has done
>something a little strange.
>System wise, the directory is: /var/www/localhost/htdocs/otrs (then
>index.html and images directory are here). There is also
>/var/www/localhost/cgi-bin/orts, and /var/www/localhost/otrs-1.3.1. I
>think index.pl was in the cgi-bin directory. Now, how do I link that?
>I'm lost as to where to go from here.
>--
>Brian Ronk
>System Administrator
>BookMasters, Inc
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