Hello everybody,
Has anyone faced this before?
I need to have a some kind of notification mechanism that would allow everybody who has chosen specific queues in their favorites receive
notifications each time a ticket is updated both by customers and agents. (Now only owners of a ticket receive notifications unfortunately).
It would be also great if an agent could reply to such notification and update the ticket correspondingly.
I can't do that now, since notifications originate from a single preset e-mail address, specified in the config file. Ideally it would be great to receive any updates by e-mail originating from each queue individually and be able to reply to such updates, updating the ticket.
Looks like a mailing list to me. Does anybody know how that could be achieved?
Thank you!
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