Hello, Yes, the state is "Closed successful" But the system is still sending the reminder and the message is ""the ticket "1003092" has reached the reminder time!"" I tried to change the owner, but nothing changes. Is there a way to stop that? The problem is that an other ticket comes with the same error...
Many thanks in advance, PHRoth >Date: Thu, 21 Apr 2005 11:06:28 +0200 >From: "Victor Rodriguez Cortes" <[EMAIL PROTECTED]> >Subject: Re: [otrs] Pending closed tickets >To: "User questions and discussions about OTRS." <[email protected]> >Message-ID: <[EMAIL PROTECTED]> >Content-Type: text/plain; charset=US-ASCII > > Hello, > > This should not happen, because if you close a ticket it's status is no longer >"pending reminder". I've just closed (succesfully) one ticket that was "pending >reminder", let's see if I receive any mail reminding me about it. The cron job has been >executed and I didn't received any more mail about that ticket! ;) > > In the search section, look for that ticket and be sure that the status is set to >"Closed". > > Bye! > > >On 20 Apr 2005 at 15:06, Philippe Roth wrote: > > Dear All, > > We are experiencing a problem with pending tickets which are now > closed : > > - Reminding emails are still sent to technicians after these tickets > are closed... > > How could we cancel this? > > Many thanks in advance, > Philippe Roth > --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. --- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
