I had a working OTRS installation on this system but lost the data and now
must reinstall from scratch. So I have been through this once before
successfully and I can't figure out why it doesn't work now. I think I
followed the INSTALL instructions. I did the manual database schema
setup, not installer.pl.
All I get from the web server is 'Internal Server Error'.
[Sat May 14 19:48:53 2005] [error] [client 69.17.97.230] Premature end of
script headers: /home/otrs/bin/cgi-bin/index.pl
The installer.pl script gives the same error.
I am using Apache 1.3.33, perl 5.8.6, and MySQL 4.1.11 on FreeBSD 4.9.
The system is a FreeBSD jail. I started with mod_perl 1.29 and then
uninstalled it and switched to CGI mode, both fail. I am running the web
server as the otrs user. The otrs user is in the web server group. I ran
SetPermissions.sh. I edited Kernel/Config.pm.
I have verified that the otrs MySQL user can log into the database and
that the database tables were created.
perl thinks syntax is ok...
admin# perl -cw bin/cgi-bin/index.pl
bin/cgi-bin/index.pl syntax OK
admin# perl -cw bin/cgi-bin/installer.pl
bin/cgi-bin/installer.pl syntax OK
otrs.checkModules runs ok...
admin# bin/otrs.checkModules
CGI ... ok
Date::Pcalc ... ok
DBI ... ok
DBD::mysql ... ok
Digest::MD5 ... ok
Email::Valid ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... not installed! (for directory authentication -
not required)
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
Troubleshooting suggestions would be appreciated.
--Paul
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