Hello!
On Thu, May 19, 2005 at 03:00:55PM +0100, Varsani, Rajendrakumar (PSD) wrote:
>So that customers see more of the original message that they originally
>sent. In the following example the default six lines is not enough:
>
>
> Your Help Desk ticket number is : 2005051910000393 and is
> recorded in the subject heading of this email
>
> You wrote:
> >
> > Computer model:
> > Operating System:
> > Software:
> > Phone ext:
> > Room No:
>
> Your e-mail will be answered by a human asap
>
> PSD's IT Team
>
>
$Self->{DefaultPreViewLines} = 18;
and
$Self->{DefaultViewLines} = 6000;
are the parameters, that you are looking for IMHO ;-). Put them in
Config.pm and change them to your needs.
>Rajendrakumar Varsani
Regards,
Christian
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