Hello!

On Thu, May 19, 2005 at 03:00:55PM +0100, Varsani,  Rajendrakumar (PSD) wrote:
>So that customers see more of the original message that they originally
>sent. In the following example the default six lines is not enough: 
>
>
>       Your Help Desk ticket number is : 2005051910000393 and is 
>       recorded in the subject heading of this email
>
>       You wrote:
>       > 
>       >  Computer model:
>       >  Operating System: 
>       >  Software: 
>       >  Phone ext: 
>       >  Room No: 
>       
>       Your e-mail will be answered by a human asap
>
>       PSD's IT Team
>
>

    $Self->{DefaultPreViewLines} = 18;

and

    $Self->{DefaultViewLines} = 6000;

are the parameters, that you are looking for IMHO ;-). Put them in 
Config.pm and change them to your needs.

>Rajendrakumar Varsani

Regards,
Christian

-- 
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication!

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/

Reply via email to