Hi
How about the "Message Of The Day" feature? There you can place messages, which
will be shown on the login screen.
http://doc.otrs.org/1.3/en/html/dtl-examles.html#AEN1315
Enable it with:
# ShowMotd
# (show message of the day in login screen)
$Self->{ShowMotd} = 1;
Regards
Roberto
Carl Boberg wrote:
Hi,
Wondering if it is possible to have a special queue or something where I can
handle network wide tickets which can be viewed on the customer interface
without having to login?
Example:
Say I'm going to do maintenance on a switch or a central server which might be
of interest for any number of users in my network who might get affected.
I would then create my own ticket in a "sysadmin" queue where I scribble down
the When, What and Why. This ticket is then viewable from the customer panel (maybe a
custom made page?) without having to login...
Anyone done something like this?
Cheers
--------------------------------
Carl Boberg
System & Network Administrator
Swedish Museum of Naturalhistory
Frescativ�gen 40
104 05 Stockholm
Sweden
Tel nr: 08-5195 5116
Mobile: 0701-82 4055
E-mail: [EMAIL PROTECTED]
--------------------------------
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