Hi Christian, thanks alot again for your pacience and cooperation,
There's any way to receive at least all 'ticket openings and
closings'?
Regards
Thiago lima.
-----Mensagem original-----
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Em nome de
Christian Schoepplein
Enviada em: ter�a-feira, 24 de maio de 2005 05:38
Para: User questions and discussions about OTRS.org
Assunto: Re: RES: Re: [otrs] receive all tickets.
Hi Thiago!
On Mo, Mai 23, 2005 at 10:52:05 -0300, Thiago Lima wrote:
> Thanks alot, but it didn't worked out very well.
>
> It sends me emails only when OTRS sends an email. If the user open a
>ticket and closes it without sendint mail, like a phone call, I don't
>receive anything. There's aany other way?
You can send out notifications aboutmany things, but not for every thing.
See the preferences for the different notification types.
But I think its not possible to get informed per mail about every thing.
>Thiago lima.
Best regards,
Christian
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