Hi, any response of that?
Sorry, my english is bad :-)
El Mar 26 Abr 2005 03:53, Thomas Kaminski escribi�:
> Hello,
>
> I use otrs 2.0.cvs with debian/sarge and i want to use my self defined
> autoresponse notifications. But this autoresponse doesnt work.
>
> The new mails come in the system with the
> /usr/share/otrs/bin/PostMasterPOP3.pl and this work fine.
>
> I search for the reason of this and found found a piece of code in the
> module
> Kernel/System/Ticket/Article.pm
>
> in the function
> ArticleCreate
>
> <snip>
> if ($Param{AutoResponseType} && $Param{OrigHeader}) {
> # get auto default responses
> my %Data = $Self->{AutoResponse}->AutoResponseGetByTypeQueueID(
> QueueID => $Ticket{QueueID},
> Type => $Param{AutoResponseType},
> );
> my %OrigHeader = %{$Param{OrigHeader}};
> if ($Data{Text} && $Data{Realname} && $Data{Address} &&
> !$OrigHeader{'X-OTRS-Loop'}) {
> # check / loop protection!
> if (!$Self->{LoopProtectionObject}->Check(To =>
> $OrigHeader{From})) {
> # add history row
> $Self->HistoryAdd(
> TicketID => $Param{TicketID},
> HistoryType => 'LoopProtection',
> Name => "\%\%$OrigHeader{From}",
> CreateUserID => $Param{UserID},
> );
> # do log
> $Self->{LogObject}->Log(
> Priority => 'notice',
> Message => "Sent no '$Param{AutoResponseType}' for
> Ticket [".
> "$Ticket{TicketNumber}] ($OrigHeader{From}) "
> );
> }
> else {
> # write log
> if ($Param{UserID} ne
> $Self->{ConfigObject}->Get('PostmasterUserID') ||
> $Self->{LoopProtectionObject}->SendEmail(To =>
> $OrigHeader{From})) {
> # get history type
> </snip>
>
>
> A part of the last "if" include the condition
> "$Param{UserID} ne $Self->{ConfigObject}->Get('PostmasterUserID')"
>
> I think, this is wrong. I remove this part of condition and test then
> autoreply function. This work fine.
> Where are the error?
> Is the code wrong or i think it wrong?
> Why should the postmaster not generate a autoreply?
>
> Bye Thomas
>
>
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