Hi,
On Fri, May 27, 2005 at 02:15:51PM +0200, Victor Rodriguez Cortes wrote:
>
> Writing as I think (and about something I don't really know ;), OTRS
> was
> developed initially for MySQL and maybe MySQL don't support (or didn't in the
> past)
> that feature.
Ah, yes you're probably right ! Thanks
> > > To disable the default queues you
> > > have 2 options:
> > >
> > > - Rename them to something usefull for you.
> > > - Disable them, so they won't be shown (mark as invalid in admin
> > > interface).
> > >
> > > Anyway, they can be used for things not related directly to your
> > > clients, as 'Junk'
> > > to store spam (and delete it automatically with the generic agent) or
> > > "Postmaster" to
> > > store system or administrative messages. Also, it's usefull to have some
> > > test queues, to
> > > test all kind of things without disturbing your clients queues. I've
> > > renamed 'Raw' and
> > > 'Misc' as 'TestQ1' and TestQ2' ;-)
> >
> > OK so is there a way to let the queues exist and be seen by agents,
> > while hiding them from customers ?
>
> If I remember correctly, there's one way... let me find it... Yes, it's
> called
> "CustomerPanelOwnSelection". It's something like:
>
> # CustomerPanelOwnSelection
> # (If this is in use, "just this selection is valid" for the
> CustomMessage.)
> $Self->{CustomerPanelOwnSelection} = {
> # Queue => Frontend-Name
> 'CustQueue' => 'This queue is for you!',
> };
>
> This will only show the CustQueue in customers frontend named as "This queue
> is for
> you!"
This is great (even if only for email tickets).
In the meantime I've followed Yann's advice and marked the queues
as invalid
Thanks to all. Now I know that BOTH the software and its support are great !
:-)
bye
Jerome Alet
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