Some points of clarification. You seem to be suggesting that you have a 1.3.1 otrs database backending for a 1.2.4 otrs system. As the database schema is different between 1.2.x and 1.3.x would suspect that this could cause a few problems. If on the otherhand you have a unupgraded 1.2.x database being accessed by a 1.3.x otrs setup the 1.3.x setup will tend fall apart. Both 1.2.4 and 1.3.1 accessing the same dataset sounds like one of those interesting experiences :-)
The problems you are reporting seems to be consistent with a 1.2.x database being used with 1.3.x (at least in my experience), it is possible that the database itself was not upgraded when you upgraded to the new distro if you were originally running 1.2.x. You do not report what version of otrs was installed before you upgraded the distro. On Fri, 2005-06-17 at 10:09 +0100, Des Quinn wrote: > Hi and thanks for the reply. > > I did not upgrade from 1.2 to 1.3.1, as the upgrade I performed was on the > linux box. The otrs version stayed at 1.3.1 while apache, perl, and mysqls > version changed. The current windows vmware session has otrs 1.2.4 on it at > present but is pointing at a 1.3.1 database on the "broken" linux machine. > > regards > > "Graham T. Smith" <[EMAIL PROTECTED]> wrote in message > news:[EMAIL PROTECTED] > > Did you follow the procedure provided in the UPGRADING document found in > > the otrs directory, when you initially upgraded from 1.2 to 1.3? > > > > On Fri, 2005-06-17 at 01:33 +0100, Des Quinn wrote: > >> Well I have made some progress albeit is a parralell direction :) I have > >> installed the windows version of otrs installer onto a vmware XP session. > >> I > >> have then pointed this at the OTRS database on the linux machine. And it > >> works with me being able to view all the tickets. > >> > >> Now I have not done too much testing yet but I am wondering if a otrs > >> 1.24 > >> install pointing at a otrs 1.31 database is going to end in some trouble. > >> However thats not a major issue as I will be using this as a read only > >> system to look at past info until I get it working properley on the Linux > >> box > >> > >> so does this give any more clues into my problem .....? > >> > >> > >> "Des Quinn" <> wrote in message news:[EMAIL PROTECTED] > >> > Hi, > >> > [Stuff deleted] > >> > after the upgrade. I have other php based web applications that can > >> > access > >> > the database without issue, and the websites located on the box are not > >> > showing any issues. It is only OTRS that seems to have an issue that > >> > results in an apache child process seg faulting. > >> > > >> > This occurs when I try to access the logon page, either customer or > >> > agent > >> > and sometimes I dont even get the logon page displaying. When I start > >> > the > >> > otrs service its checks complete ok although I did have to set > >> > OTRS_DB_RUNNING=0 in /etc/sysconfig/otrs. The log shows the connection > >> > being authorised when I enter my details into the logon fields but then > >> > it > >> > just goes to a 404 page. Setting apaches log level to debug does not > >> > seem > >> > to produce any more information. > >> > > >> > Having looked through this thread "Segmentation fault (Apache 1.3 & 2) > >> > when trying to login to OTRS" on the mailing list which appears to be > >> > very > >> > similar, but I dont get any further by following its suggestions. I do > >> > not > >> > get any error message when starting via apachectl. Perl:DBI is > >> > perl-DBI-1.40-4. > >> > > >> > Can anyone give me a direction to follow as I am at a loss. > >> > > >> > regards > >> > > >> > Des Quinn > >> > > >> > > >> > > >> > > >> > > >> > _______________________________________________ > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > Support oder Consulting fr Ihr OTRS System? > >> > => http://www.otrs.de/ > >> > > >> > >> > >> > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support oder Consulting fr Ihr OTRS System? > >> => http://www.otrs.de/ > >> > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting fr Ihr OTRS System? > > => http://www.otrs.de/ > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fr Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
