Rat's, I've already done that but the same message comes up. Also it looks
like more and more tickets are being affected:
Priority Facility Message
Mon Jun 20 14:24:41 2005 error OTRS-CGI-10 No article found for
TicketID 65989!
Mon Jun 20 14:24:36 2005 error OTRS-CGI-10 No article found for
TicketID 65971!
Mon Jun 20 14:24:28 2005 error OTRS-CGI-10 No article found for
TicketID 66001!
Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 Fetched 2 email(s) from
[EMAIL PROTECTED]
Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 New Ticket
[2005062010002734] created (TicketID=66317, ArticleID=201954).
Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 Sent agent 'NewTicket'
notification to '[EMAIL PROTECTED]
Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 Sent agent 'NewTicket'
notification to '[EMAIL PROTECTED]
Mon Jun 20 14:24:03 2005 error OTRS-PM3-10 LoopProtection!!! Send no
more emails to '"System Administrator" <[EMAIL PROTECTED]>'! Max. count of
40 has been reached!
Mon Jun 20 14:24:02 2005 notice OTRS-PM3-10 New Ticket
[2005062010002725] created (TicketID=66316, ArticleID=201953).
Mon Jun 20 14:24:02 2005 notice OTRS-PM3-10 Sent agent 'NewTicket'
notification to '[EMAIL PROTECTED]
Mon Jun 20 14:24:02 2005 notice OTRS-PM3-10 Sent agent 'NewTicket'
notification to '[EMAIL PROTECTED]
Mon Jun 20 14:24:02 2005 error OTRS-PM3-10 LoopProtection!!! Send no
more emails to '"System Administrator" <[EMAIL PROTECTED]>'! Max. count of
40 has been reached!
Mon Jun 20 14:23:53 2005 error OTRS-CGI-10 No article found for
TicketID 65970!
Mon Jun 20 14:23:01 2005 notice OTRS-PM3-10 Fetched 1 email(s) from
[EMAIL PROTECTED]
Mon Jun 20 14:23:01 2005 notice OTRS-PM3-10 FollowUp Article to Ticket
[2005062010002501] created (TicketID=66294, ArticleID=201952).
Mon Jun 20 14:22:26 2005 error OTRS-CGI-10 No article found for
TicketID 65999!
Mon Jun 20 14:21:51 2005 error OTRS-CGI-10 No article found for
TicketID 65970!
Mon Jun 20 14:20:25 2005 error OTRS-CGI-10 No article found for
TicketID 65999!
----- Original Message -----
From: "Graeme Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Monday, June 20, 2005 2:32 PM
Subject: Re: [otrs] Got no ArticleID!
at../..//Kernel/Output/HTML/ArticleCheckPGP.pm line
Hi Rudi,
I have experienced a similar issue.
When this occurs, we simply remove the erroneous tickets from 'ticket' table
in the SQL (OTRS) database and this resolves the issue 100% of the time.
If this is not helping in your case, I can only assume that some corrupt
tickets, without article ids, remain.
HTH,
Graeme
Rudi Kramer wrote:
My apologies I accidently used the same subject as a previous poster.
Good Afternoon
I am runnng OTRS 1.3.2 on a fedora core 2 box.
We recently ran out of hard drive space and our php database crashed.
Now when I try to view certain pages I get the following error message:
Software error:
Got no ArticleID! at ../..//Kernel/Output/HTML/ArticleCheckPGP.pm line
32.For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving
this error message and the time and date of the error.
The following appears in the system log:
Mon Jun 20 13:56:36 2005 error OTRS-CGI-10 No article found for
TicketID 65975!
Mon Jun 20 13:56:04 2005 error OTRS-CGI-10 No article found for
TicketID 65988!
Mon Jun 20 13:54:03 2005 error OTRS-CGI-10 No article found for
TicketID 65988!
Mon Jun 20 13:52:01 2005 error OTRS-CGI-10 No article found for
TicketID 65988!
Mon Jun 20 13:51:34 2005 error OTRS-CGI-10 No article found for
TicketID 65975!
I searched for the tickets in phpmyadmin and i found the tickets but no
information was caputred and when I try to view the tickets in articles
there is nothing. I thought that by deleting the tickets out of the
tickets
queue the problem would be resolved but it still exists.
I have spoken to the administrator of the box but he has no idea on how
we
can fix the problem.
Any ideas?
Thanks
Rudi
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