Hi Rick,
On Thu, Jun 16, 2005 at 01:24:54PM +0900, Cogley, Rick wrote:
>Sorry, but can someone kindly tell me where in the db and where in the file
>system tickets are stored?
>I read they are split into their header, and their body, and the body is
>what is in the DB. Now I am not so sure where things are.
Maybe this short overview helps you ;).
OTRS stores every mail (in- and outgoing) as follows:
o From, To, Cc, Subject and body
o mail attachments
o mail 1:1, as received
There ar two modules (DB and FS) that store the data from above as
follows:
Kernel::System::Ticket::ArticleStorageDB:
o From, To, Cc, Subject and body -> DB
o mail attachments -> DB
o mail 1:1, like received -> DB
Kernel::System::Ticket::ArticleStorageFS:
o From, To, Cc, Subject and body -> DB, because of fulltext search
o mail attachments -> FS
o mail 1:1 like received -> FS
It is possible to switch between the two modules. Each module makes a
lookup for the other module. This is needed for example, if the DB
module is activated but a attachemnt for is stored in the FS, because
the FS module was in use before.
Best regards,
Christian
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>
>Please advise. TIA!!
>
>Kind Regards,
>Rick
>
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>
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