Hi Michael, On Thu, Jun 23, 2005 at 01:46:37PM -0700, Michael Belz wrote: > Create User > > > > I created a user named "otrs", his home dir, is located in /opt/otrs > > > > Change the webserver user > > > > *) Change the webserver user (normaly wwwrun) to the OTRS user (otrs). > > > > [...] > > User wwwrun > > [...] > > User otrs > > [...] > > > > ***By default under Apache2 you will have to use the the www user it no > longer supports the wwwrun by default any longer. This is to my > understanding. > > > > Permissions on web server > > **this may be where my issue lies. > > > > > > > > QUICK FYI > > > > o I use FreeBSD 5.9 which may have some different steps to follow here. > > > > o First off whenever I run the ./SetPermissions.sh script I notice that > it changes the groups to "Nobody" is this correct for Freebsd? Even > when I put in the parameter or www on the script such as :: > > > > Documentation example:: > > > > bserver with wwwrun user (e. g. SuSE): "SetPermissions.sh > /opt/otrs otrs wwwrun" > > > > > > o Keep in mind I change this to the following :: > > > > Webserver with www user (FreeBSD) SetPermissions.sh /opt/otrs otrs www > > > o Im not sure if this is correct what I am trying to tell the system is > that I want otrs user and www group.
If you like to set the permissions this way, you should use
SetPermissions.sh /opt/otrs otrs >webserveruser> >otrsgroup> www
Replace <otrsgroup> and <webserveruser> with the right values of your
system and put the otrs user also into the webserver group.
> o I have ran the script many many times changing between the www user
> and the otrs user and different groups from otrs, apache, and www, to
> no avail. I have also performed chgrp -R on all directories to www,
> and otrs, and nobody and chown -R and chmod -R 755 against all left
> everything wide open and I still have not permission, changed
> permissions on everything manually and will not open at all.
Please tell me:
- How is your otrs user called (I think otrs)?
- In which group is your otrs user (I think user)?
- Under which user runs your webserver (I think www)?
- In which group is your webserver user? Thats still not clear to me :(.
> Finally
>
> The error logs say client denied by server????????
>
> When I go to run the index.pl or the installer.pl I get the
> following:::
>
>
>
>
>
>
>
> Forbidden
>
> You don't have permission to access /otrs/index.pl on this server.
Please let me see your apache configuration and your Config.pm from the
$OTRSHOME/Kernel directory.
Regards,
Christian
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