Hello Martin, On Tue, Jun 28, 2005 at 02:50:07PM +0200, [EMAIL PROTECTED] wrote: > I'm using OTRS 1.3.2 on a RedHat 8.0 distribution. > > To clarify my problem here a simple example: > I have differents queues structured like this: > > *queue1 > -subqueue1.1 > -subqueue1.2 > -subqueue1.3 > -subqueue1.4 > *queue2 > -subqueue2.1 > -subqueue2.2 > > If I create a ticket in the "queue1" or in the "queue2" all is working > correctly. > Whereas if I create (or move by "Change queue") a ticket in the > "queue1.2", in the QueueView, I can see a new ticket arrived in a the > "queue1" but when I click on the "queue1" to see it, no ticket is visible. > > I thinked that if I clicked on the "queue1", it will appear the list of > the tickets send to "queue1", "subqueue1.1", "subqueue1.2", "subqueue1.3" > and "subqueue1.4".
Yes, that is the normal behavior. Either you see the tickets in the main
queue or a list of the sub queues with the count of new tickets.
>Be it seems it shows only "queue1".
Have you set any parameters, that some sub queues are only read only? Or
are the main and its sub queues all read- and writable for the user?
Best regards,
Christian
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