Hi!
> How can I show owner in sort ticket Overview. In fact, see Ticket
> Agent
> Owner when I "click" in My-Queue.
If you're using the "Lite" queue view, after this lines (around line
108 of
TicketViewLite.dtl):
<tr valign="top">
<td><b>$Text{"Priority"}:</b></td>
<td><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Q
uote{"$Text{"$Data{"Priority"}"}","14"}</div></font></td>
</tr>
Add this ones...
<tr>
<td><b>$Text{"Owner"}:</b></td>
<td><div title="$QData{"Owner"}">$QData{"Owner","18"}</div></td>
</tr>
This what I did some time ago... BTW, this is for OTRS v1.3.2
Regards!
Víctor.
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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