Hi Len, You can also activate for every queue, if follow ups are allowed or not:
Follow up Option: [possible__] have you disabled this setting? Ciao, Christian On Tue, Jul 12, 2005 at 01:07:48PM +0800, [EMAIL PROTECTED] wrote: >Yes I changed those settings. My concern is how a Ticket >which closed by an Agent will be totally CLOSED? If a >customer make a follow-up, OTRS will send him new Ticket >Number and will not open his previouly closed ticket? > >Hope you could me. > >Thanks. > > >On Mon, 11 Jul 2005 15:41:47 +0200 > Christian Schoepplein <[EMAIL PROTECTED]> >wrote: >>Hi Len, >> >>On Fri, Jul 08, 2005 at 05:03:46PM +0800, >>[EMAIL PROTECTED] wrote: >>>My intention is when the Ticket is already "closed >>>successfully" by an agent, once the customer make a >>>follow >>>up, he should not receive any reply just notification >>>that >>>his ticket is already closed and he will receive new >>>Ticket. >> >>Thats the standard setup... >> >>You can setup the customer notifications on a per queue >>base. Go to the >>admin area and open the queue settings. There you can >>setup for every >>queue: >> >> Customer Move Notify: [No_] >> Customer State Notify: [No_] >> Customer Owner Notify: [No_] >> >>>But other way around happened. The OTRS Admin >>>Account opened the ticket even the Ticket was >>>successfully >>>closed. What do I need to configure? >> >>Have you changed the queue settings from above? >> >>Regards, >>Christian >> >>-- >>((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 >>Bad Homburg >> http://www.otrs.de/ :: Manage your communication! >> > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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