> From: Graeme Brough <[EMAIL PROTECTED]> > Reply-To: "User questions and discussions about OTRS.org" <[email protected]> > Date: Fri, 22 Jul 2005 16:14:36 +0100 > To: "User questions and discussions about OTRS.org" <[email protected]> > Subject: Re: [otrs] OTRS Variables. > > Hi Mark, > > I only used the X-Headers to filter incoming emails and I cannot quickly think > of a way to include X-Header content within an email. >
The X-Header content DOES set variables. For example: X-OTRS-TicketKey1: blocked website X-OTRS-TicketValue1: $blockedurl Is used when we filter websites using a filtration system. When the ticket is shown in OTRS, these values appear in the ticket information. So there's gotta be a way to use them ... I would think. > Perhaps someone else could shine some light on this for you. > > Hope you get your answer. > > Regards, > > Graeme > > Mark J. Nernberg wrote: >>> From: Graeme Brough <[EMAIL PROTECTED]> >>> Reply-To: "User questions and discussions about OTRS.org" <[email protected]> >>> Date: Fri, 22 Jul 2005 10:14:33 +0100 >>> To: "User questions and discussions about OTRS.org" <[email protected]> >>> Subject: Re: [otrs] OTRS Variables. >>> >>> Mark, >>> >>> I can also create your own variables. >>> >> >> >> >> Actually, what I'm trying to do is use Ticket free key values. >> >> I have a web form which sets certain X-headers, such as OTRS-TicketKey1 and >> OTRS-TicketValue1. I want to include those values in my automatic or canned >> responses. >> >> Any ideas to make that easy? >> >> >>> In Modules/AdminCompose.pm, prior to (approx line 270): >>> >>> # replace customer data >>> foreach (keys %Customer) { >>> if ($Customer{$_}) { >>> $Data{Signature} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi; >>> $Data{Salutation} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi; >>> $Data{StdResponse} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi; >>> } >>> } >>> >>> you can add a variation of the following: >>> >>> # >>> # add custom values to Subject >>> # >>> $Data{Subject} =~ s/<CUSTOMER_NAME>/$variable[1]/g; >>> $Data{Subject} =~ s/<SITE_ID>/$variable[2]/g; >>> $Data{Subject} =~ s/<LOCATION>/$variable[3]/g; >>> >>> # >>> # add custom values to StdResponse >>> # >>> $Data{StdResponse} = $Self->{QueueObject}->GetStdResponse(ID => >>> $GetParam{ResponseID}); >>> # >>> $Data{StdResponse} =~ s/<ORIGINATOR>/$variable[0]/g; >>> $Data{StdResponse} =~ s/<CUSTOMER_NAME>/$variable[1]/g; >>> $Data{StdResponse} =~ s/<SITE_ID>/$variable[2]/g; >>> $Data{StdResponse} =~ s/<LOCATION>/$variable[3]/g; >>> >>> All you then need to do is create your response templates as normal and >>> include your customer tags. >>> >>> HTH, >>> >>> Graeme >>> >>> Christian Schoepplein wrote: >>> >>>> Hello, >>>> >>>> On Fri, Jul 22, 2005 at 03:35:32AM -0400, Mark J. Nernberg wrote: >>>> >>>> >>>>>> From: Daniel Balan <[EMAIL PROTECTED]> >>>>>> Organization: BitDefender >>>>>> Reply-To: "User questions and discussions about OTRS.org" <[email protected]> >>>>>> Date: Fri, 22 Jul 2005 10:09:17 +0300 >>>>>> To: "User questions and discussions about OTRS.org" <[email protected]> >>>>>> Subject: Re: [otrs] OTRS Variables. >>>>>> >>>>>> I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id >>>>>> in the body" message) and that is what Robert from OTRS team told me. >>>>>> >>>>>> Maybe v2 will have more >>>>> >>>>> I was hoping to use some of the other values in my responses. >>>> >>>> >>>> Go to the response section in the adminarea and take a look at the >>>> bottom of the screen. There you'll find the notes and a list of >>>> variables that you can use. This note section exists for all settings in >>>> the adminarea. >>>> >>>> Ciao, >>>> Christian >>>> >>>> >>>> >>>> ------------------------------------------------------------------------ >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support oder Consulting für Ihr OTRS System? >>>> => http://www.otrs.de/ >>> >>> -- >>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >>> >>> NOTICE: This email message is for the sole use of the intended >>> recipient(s) and may contain confidential and privileged information. >>> Any unauthorized review, use, disclosure or distribution is prohibited. >>> If you are not the intended recipient, please contact the sender by >>> reply email and destroy all copies of the original message. >>> >>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support oder Consulting für Ihr OTRS System? >>> => http://www.otrs.de/ >>> >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> >>> http://www.otrs.de/ > > -- > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. > Any unauthorized review, use, disclosure or distribution is prohibited. > If you are not the intended recipient, please contact the sender by > reply email and destroy all copies of the original message. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
