Check your mysql user settings. The user 'otrs' probably don't have permission. check the db, and host table in mysql database.
On 7/26/05, Chaden Hite <[EMAIL PROTECTED]> wrote: > I am getting the following error when I try to access OTRS > I am using MySQL as the backend DB, SUSE 9.1 for the OS, pointing to > Active Directory for authentication access > it seems like the user OTRS has lost access through my DB.... but I > cannot seem to get it working > > I have rebooted the server as well as the apache and otrs services > several times > any ideas? > > here is the full error: > > > Error: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) > Comment: Please contact your admin > Bug Report: > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.1 OS: linux Time: Tue Jul 26 > 09:14:59 2005 > > Message: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) > > Traceback (1774): > Module: Kernel::System::DB::new (v1.40) Line: 222 > Module: Apache::ROOT::otrs::index_2epl::handler (v1.73) Line: 123 > Module: (eval) (v2.01) Line: 149 > Module: Apache::Registry::handler (v2.01) Line: 149 > > > thanks in advance for your help!!! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
