Thanks for the suggestion, however there are definately tickets in the
Queue.
I don't know what to tell you. I do know that a queue without any items in
it that a user has defined within his My Queues will not display if it is
empty.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Soul
Reaper
Sent: Tuesday, July 26, 2005 1:37 PM
To: [email protected]
Subject: RE: [otrs] Agent view queues for more than one group simultanious
ly
Thank you for your response,
However I do not wish to display items in the "My Queues" portion of the
agents UI.
I would like the agent to be able to see all the queues from multiple
groups
directly in the list of queues displayed when the agent clicks on the link
QueueView. The agent has their permission set as a member of multiple
groups and the required queues are set up in each group. However when my
agent logs in they only see the queues from one group.
>From: "West, Bradley G." <[EMAIL PROTECTED]>
>For a given agent to display items in the "My Queues" portion of his/her
UI
>you must go into the system as root or other administrative user and
modify
>that particular Agent User and select the queues they have permissions to
>from the "My Queues" section.
>
>
>-----Original Message-----
>
>Hello
>
>I want to set up an agent as a full 'rw' member of two groups and have
>done
>
>so in my admin settings. I have also added the multi group data in the
>manual to the Kernel/Config.pm file and followed the instructions there.
>
>However when the agent goes to queue view it is only displaying the
queues
>in 1 group. Pardon my ignorence but is there another setting I also need
>to
>
>alter in one of the config files to properly allow my agent to view all
of
>the queues in both groups from queue view? Or is this simply not
currently
>possible?
>
>Thank you and regards.
>
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