Hi,
It was when , mysqld daemon got killed & at same time some customer was
creating a ticket & ticket was never created complete , i.e at data base
many entry were missing.
Regards
Ravi Ahuja
Christian Schoepplein wrote:
Hello,
can you explaine the situation, that cause these problems, more
detailed please? Maybe you can also open a bug report on
http://bugs.otrs.org
so we can take a closer look.
Regards,
Christian
On Thu, Jul 28, 2005 at 09:00:57AM +0100, Graeme Brough wrote:
I have experienced a similar problem when a local (non OTRS related)
issue occurs. For some reason, your ticket 10440 has been created
incorrectly and it is not complete. This ticket will need to be
removed or you will lose visibility of any new tickets created since '10440'.
The only way to remove the ticket is to delete it directly from the database.
delete from ticket where id = '10440';
HTH
Graeme
Ravi AHUJA wrote:
Hi,
To add to this , how can we delete a ticketid from database.
Thanks
Ravi Ahuja
ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:-
Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]:
[Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]:
No article found for TicketID 10440!
Any help!1
Thanks
Ravi Ahuja
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
