Hi Chris, On Wed, Aug 03, 2005 at 10:10:29AM +0000, Chris Flerackers wrote: >>On Tue, Aug 02, 2005 at 03:03:44PM +0000, Chris Flerackers wrote: >>>>On Mon, Aug 01, 2005 at 03:21:00PM +0000, Chris Flerackers wrote: >>>>>I have been using otrs 1.3.2 successfully for some weeks now >>>>>but recently, I received 2 emails for the support system that did >>>>>not appear correctly in the queues. I never saw the mail in the queues, >>>>>but when I do a search on all tickets, I see 2 lines with an empty >>>>>Ticket#, Age, State, Queue and CustomerID. >>>>>The From/Subject contains >>>>>- >>>>>The Owner contains >>>>>( ) >>>>>I checked the mail (the customer also cc-ed me) and I saw the following >>>>>which might cause the issue (I changed the names and email addresses >>>>>but the format is still the same, especially the line breaks, spaces, >>>>>quotes, ...). >>>>> >>>>>From: LNAME1 Fname1 <[EMAIL PROTECTED]> >>>>>To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>, >>>>>Cc: LNAME2 Fname2 <[EMAIL PROTECTED]>, BB CC DDD >>>>><[EMAIL PROTECTED]>, >>>>> LNAME3 Fname3 <[EMAIL PROTECTED]>, >>>>> LNAME4 FNAME4 =CC= >>>>> <[EMAIL PROTECTED]>, >>>>> LNAME5 Fname5 >>>>> <[EMAIL PROTECTED]>, >>>>> "'Myfname Mylname'" >>>>> <[EMAIL PROTECTED]> >>>>> >>>>>Some possible problems: >>>>>- There are no quotes around the "displaynames" >>>>>- There are double and single quotes around the "To" displayname and >>the >>>>>last "CC" displayname. >>>>> >>>>>Has anybody seen this problem before? Is it an otrs issue? If yes, has >>it >>>>>been fixed in a subsequent release? >>>> >>>>Yes, there might be problems with the correct quoting of data. Which >>>>database backend are you using for OTRS? >>> >>>I am using postgresql 8.0.1_3 >> >>OK. And what DBD::Pg module? DBD::Pg older than 1.4.2 causes some >>trouble. > >I'm using DBD-Pg-1.40_1 on FreeBSD
OK. I had problems with versions older than 1.42.
>>>Would the "quoting" be an otrs or postgres problem?
>>
>>Hmm, thats the question :). I have no problems with OTRS 2.x, Postgresql
>>8.x and DBD::Pg 1.42 on a debian system, but on other systems there seem
>>to be problems :(. As long as we are not able to reproduce these errors,
>>its hart to find the reason that causes this trouble.
>
>Would it be usefull to upgrade (have there been changes related to this
>quoting in otrs and/or postgres/DBD::Pg)?
In OTRS we made no changes, but I had no errors after I updateed DBD::Pg
to 1.42 under debian sarge. But anyway, there seem to be still problems
we had to investigate. I'd update and test what happens ;).
Best regards,
Christian
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