I'm having a strange problem with the most recent OTRS and agent notifications.
Basically, I have a test queue, called 'Test Queue' a user, 'Customer 1', and an agent 'Agent 1'. I have Agent 1 to be set up to recieve e-mail notifications whenever anything happens to Test Queue. Now, when Customer 1 e-mails the Test Queue e-mail '[EMAIL PROTECTED]', then everything works as expected. I.e. Agent 1 gets an e-mail saying "Hi, there is mail from Customer 1". However, when I use Customer 1 to enter a ticket directly into Test Queue from the web interface, Agent 1 does not get an e-mail. I've checked over everything and I just don't see what's going on. However, the e-mail is shown to be owned by [EMAIL PROTECTED] not [EMAIL PROTECTED] or Agent 1. Any clues? Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
