Hi,
I have tried it , but for all my queues it gives, this standard message:-
Error, No tickets created in Queues:
STORAGE/Backup/Restore/Archive/Quota, between 01-07-2005 and 31-07-2005
Any help.
Thanks
Ravi Ahuja
Edgar Meij - Hostnet Helpdesk wrote:
Dear all,
During the greater part of this year I've been developing a statistics
module for OTRS (and Hostnet). Attached you'll find a zip file with
the final result. See the README file within for further installation
details, requirements, etc. etc.
The script is able to produce the following ticket statistics,
aggregated on a per-day or per-week basis, between specified dates and
in specified queues. The output can be selected as well; graphs, CSV
and HTML (tables) are supported. Maybe it'll be of use to some of you
;-) .
- Number of new tickets (total/calls/e-mails)
- Workload (number of calls, in- and outgoing e-mails)
efficiency:
- E-mail time calculations:
Open time
Reply time
Resolution time
efficacy:
- Average number of follow-ups/replies per ticket
- Number of first time fixes
Best regards (and happy holidays),
Edgar Meij
Hostnet BV
Singel 106
1015 AD Amsterdam
The Netherlands
helpdesk website: http://www.hostnet.nl/helpdesk
helpdesk : [EMAIL PROTECTED]
tel : 020 // 7500 811
fax : 020 // 7500 825
sales : [EMAIL PROTECTED]
administratie : [EMAIL PROTECTED]
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