i have a test instance and a production instance of otrs on two completely seperate boxes, but they share the same database (which is on a 3rd box). in this case, do i still need to set a unique SystemID for each otrs instance?

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Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
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