Hmm...That's the setting that I have right now. Could this be a permissions problem on some of the scripts? I'm not getting permissions errors.
I may try a re-install and see if the problem goes away. Just for info: Fedore Core 3 OTRS 2.0.1 All required PERL Modules on Perl 5.8.5 Thanks, Trevor On 8/10/05, Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hi Trevor, > > On Tue, Aug 09, 2005 at 11:58:10AM -0400, Trevor Vaughan wrote: > >Basically, does anyone know how to properly set up Agent Notifications. > > > >I.e. When an external email comes into the queue, a notification is sent. > >When an agent enters something into the queue, a notification is sent. > >However, when a customer adds something into the queue from the > >customer web interface a notification is NOT sent. > > I can't reproduce this with a standard installation of 2.0.1. > > Please go to the preferences of the agent, who will recive the > notifications. Check if the queues, where new tickets come in, are > selected for "My Queues". Set also the "Send me a notification if > there is a new ticket in "My Queues"" to "yes". > > Thats all you have to do.... > > Ciao, > Christian > > -- > ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.1 (GNU/Linux) > > iD8DBQFC+clDTFWOq90iSiERAnA5AKCb8Wekb7WoCzleKmf67ylHbdvRRgCbBRhK > ewSA0hjF+hTHnMmkSYqylj0= > =hOcU > -----END PGP SIGNATURE----- > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
