But I just want the customer to get the autoclose state, not any others :(
|-----Original Message----- |From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On |Behalf Of Christian Schoepplein |Sent: Jueves, 11 de Agosto de 2005 12:46 p.m. |To: User questions and discussions about OTRS.org |Subject: Re: [otrs] Auto Close | |Hi, | |On Tue, Aug 09, 2005 at 05:20:04PM -0500, Anton Krall wrote: |>How can I send an auto response to the customer when a pending ticket |>gets auto closed successfull or unsucessfull? | |Open the queue settings for the queue where your pending |tickets are stored and activate the parameter that notifys |customers about state changes of tickets. | |Best regards, |Christian | |-- |((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg | http://www.otrs.de/ :: Manage your communication! | | _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
