Dear Christian,
Wednesday, August 17, 2005, 1:41:17 PM, you wrote:
>> Thanks for info. I've just found that altering
>> /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough
>> for me because I don't use perl script at the moment. :)
> Please do _not_ change these files manualy, they will be overwritten
> during updates or by the grafical system configurations frontend and all
> your settings will be lost...
> Put your own settings only into the file Kernel/Config.pm, this file is
> never changed automaticly.
> To change the ticket counter for example to auto increment, the
> following two lines should help you:
$Self->>{'Ticket::NumberGenerator'} =
$Self->>'Kernel::System::Ticket::Number::AutoIncrement';
$Self->>{'Ticket::NumberGenerator::MinCounterSize'} = 5;
Ah, ok. Thanks for info.
--
Best regards,
Alexander
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