Danie wrote:
Hi ,
Is there a install howto for Debian (i'm using Ubuntu) , i am having
difficulty getting OTRS to work on it.
Basically I followed the steps:
apt-get install otrs
It solves all the dependencies etc , but when I go to the installer I
get "Not Found" error.Forgive my newbie-ness , I did manage to get it
going on a WinXp machine (for testing purposes) but now need to setup
a production box , and would prefer nix....
back to the drawing board...
OK , got OTRS going :
- apache2.conf didn't have an entry for the cgi stuff , added otrs cgi
locations as in Manual install txt
- came up with permission error on Kernel/Config.pm , checked the
permissions for said file , saw it pointed to another file
/etc/otrs/Kernel/Config.pm which didn't have the right permissions.
chown www-data.root Config.pm
Now I have another little problem , seems the icons for the various tabs
(Admin Area etc) is not showing , as I am not a apache guru , what do I
need to inlcude/send for a better description? not sure where otrs loads
the gif/jpeg/icon files from?
Also , in the same breath , i see you have support for procmail ,
fetchmail , how about postfix? My reason for asking of course is we have
an existing email gateway and I want to pipe the emails sent to otrs
through that , any ideas/tips/hints/rants welcome.
TIA!!!
D
--
Regards ,
@-----------------------------@
| Danie Theron |
| Systems Administrator |
| Verpakt Management Services |
| email : [EMAIL PROTECTED] |
| tel : +2711 6020117 |
@-----------------------------@
If you dislike change, you're going to dislike being irrelevant even more.
Only two things are infinite, the universe and human stupidity, and I'm not
sure about the former.
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