I was struggling to
get this working on 2.0.1 also after a migration. It seems that Christian
provided the answer and that you need to have both settings:
$Self->{'Ticket::NumberGenerator'} =
'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'Ticket::NumberGenerator::MinCounterSize'} = 5;
$Self->{'Ticket::NumberGenerator::MinCounterSize'} = 5;
without the second
setting it will not work and will default to a date generated
number.
It looks like a
documentation fix is required to add this and the docs also say that
AutoIncrement is the default which it isn't
paul....
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