Dear nuttapong, Monday, August 22, 2005, 2:46:54 PM, you wrote:
> Dear all, > > I’m seeking clarification on the relationship between > GenericAgent (set up via Web-interface) and Cron Job setting. > As we can specify or set the Generic agent job to be run viaWeb > interface, do we still need to set up the cron job to run the > GenericAgent.pl? > I had set up one Generic agent job (using web-interface)todelete > the ticket that I had move it to Junk queue every 10:30 am Manday, > withoutsetting up cron job. It seem to me that the job never get > execute by itself asthe pre-config schedule (I can click Run Now to > execute the job manually). I've just did the same thing. I did the following: 1. su otrs 2. /opt/otrs/bin/Cron.sh start 3. exit These commands will make cron jobs on your system. I guess you renamed *.dist files in /opt/otrs/var/cron/ directory. For executing generic agent you set via web file generic_agent-database is enough. -- Best regards, Alexander _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fьr Ihr OTRS System? => http://www.otrs.de/
