Hi Daniel,
Daniel Balan wrote:
In the official release you can see as a feature:
o WorkingTime feature for ticket time calculations support
Does anybody use this one? How should it work?
I was expecting the the WorkingTime to increase while editing a ticket
but I can not see it.
No, with WorkingTime feature you can define "working times" like:
[Kernel/Config.pm]
# TimeWorkingHours
# (counted hours for working time used)
$Self->{'TimeWorkingHours'} = {
Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Sat => [ ],
Sun => [ ],
};
# TimeVacationDays
# adde new days with:
# "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"
$Self->{'TimeVacationDays'} = {
1 => {
01 => 'New Year\'s Eve!',
},
5 => {
1 => '1 St. May',
},
12 => {
24 => 'Christmas',
25 => 'First Christmas Day',
26 => 'Second Christmas Day',
31 => 'Silvester',
},
};
[...]
This means normal working hours are Mon till Fri 8-20. "Just" this hours
are used for escalation and unlock calculations. So if your use
LockTimeout for queues you will never have all tickets unlocked on
monday morning. :)
And also no escalation notifications will be sent if not working time is
configured.
And of course TimeVacationDays are also no working times.
Martin
PS: Today we got your package. Cool! Thanks for the cool stuff! :)))
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