|
The [EMAIL PROTECTED] part I already had. I changed the MXRecord setting as you
suggested, restarted the service and tried again. I tried to “compose
answer” but got hit with an invalid From address ([EMAIL PROTECTED]).
On my search for that setting, I went back into config.pm and realized that I
still had the SendmailModule information remarked out. I made it active,
relaunched OTRS, found the email addresses settings and put my email address
in. After restarting the service it appears to be working. Thank you for your assistance. -- Joe Fusco From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of West,
Bradley G. Joe, Sometimes cable and DSL providers require
that your user name be in the format: instead of joe You also may have a DNS name resolution
problem where your smtp host is not being resolved properly. The only other thing I can think of is
changing the default parameter for check MX record to 0 in your Config.pm file. $Self->{CheckMXRecord}
= 0; I hope this points you in the right
direction Brad From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Fusco I’m running off a cable modem with the ISPs mail
system. I don’t have an email account set up with them for OTRS. I
have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would, however,
like to have OTRS send out notifications of ticket creation, resolution, etc. I modified the config.pm file yesterday to include the
following: # SendmailModule $Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com'; $Self->{'SendmailModule::Port'} =
'25'; $Self->{'SendmailModule::AuthUser'} =
'myusername';
$Self->{'SendmailModule::AuthPassword'} = 'mypassword'; My email, using MS outlook and POP3, works fine. When
OTRS tries to send a message, I get “Authentication Failed.”
Is there some other setting I need to tweak or should I contact the cable
company’s High Speed Internet helpdesk to see what I need to do to
authenticate? Thanks, Joe Fusco |
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