Ah ha! It was the First Queue Name in my instance that was the problem.
Thanks!
On Aug 26, 2005, at 10:04 AM, West, Bradley G. wrote:
It may be a simple syntax error.
If you have a queue named Dispatch and you wanted it to appear to
the customer as Dispatches your line of code would be as follows:
$Self->{CustomerPanelOwnSelection} = {'Dispatch' =>
'Dispatches'};
If you have a queue named Dispatch that is a subqueue of a
different queue called Tickets then your line of code would be like:
$Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' =>
'Dispatches'};
I hope this gets you where you need to be.
Thanks,
Brad
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Dehnert James Sr
Sent: Friday, August 26, 2005 11:45 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] User interface:Limited Queue access
I still seem to be doing something wrong here...
I added the following to my Config.pm
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
'Dispatch'};
because I want them to see the Dispatch queue ONLY. With this in
place Dispatch the only queue they see, but when a user tries to
enter a case they are getting the error below..
Error: Need TicketID!
Comment:
Traceback:
ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01
2005
Message: Need TicketID!
Traceback (4900):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91)
Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3)
Line: 311
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6)
Line: 677
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl
::
handler (v) Line: 48
Module: (eval) (v1.36) Line: 202
Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
Module: ModPerl::Registry::handler (v1.99) Line: 30
.. so, I commented line line out, restarted otrs and apache and
things are working again, but with all queues visible.
Have I committed a minor syntax error up there? Or perhaps I need to
put this line in a specific place in the Config.pm.
Any ideas?
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