Hi Daniel,
Daniel Balan wrote:
I would like to use OTRS_USER_SALUTATION for my Responses/Salutations,
but I think this it is not defined.
Is there a way to define my own options using information from data base?
For customer? Yes, just use <OTRS_CUSTOMER_UserSalutation>. For all
options see the Map in CustomerUser (Kernel/Config/Defaults.pm).
For agents just use <OTRS_USER_UserSalutation> or any other perferences
keys.
Thanks in advance.
Daniel
Martin
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