Hi List,
I'm rather new to OTRS and having a puzzling problem. Every time I
close a ticket, about 20 minutes later I get a message that it's been
re-opened. I close it again and again it gets re-opened. I'm
reasonably sure it's not a co-worker playing a joke on me. The
procedure I use to close a ticket is to go to the queue, click "Close"
above a ticket, check my close type which in this case is called "Issue
Resolved", leave a note and click "submit".
Wait a few minutes, and I get the note, Your ticket status has been
updated to: "open".
All help appreciated.
Regards,
Jim
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