Hi!!Do you know if there is a way to configure otrs to not "hide" the tickets when somebody take them from the queue (when the ticket get an owner)?
thanks, Gabriela _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
