Thanks for your input Owen ,
Due to the nature of our business I will probably use the latter
solution , and just use the Generic Agent to filter the spam queue.
I noticed you had some questions on SQL , and this is probably a little
off topic.We have a SQL 2000 database with some customer info , is there
a way (LDAP , AD , ODBC ?) to query or insert this data into the OTRS
Customer Backend? I think this is probably a developer question , but
thought I'd try my luck :)
TIA
Daniel
Owen Stenseth wrote:
On Tue, Sep 20, 2005 at 11:51:20AM +0200, Danie Theron wrote:
Hi ,
Can one setup a filtering rule to assign "spam" messages into a spam
queue as well as set the Ignore flag on. Basically we want to put all
spam related messages (lets's say with subject "free etc etc")into a
spam queue and not recieve any notification on it.
We just went through this ourselves, setting the ignore flag tells the
postmaster to not process the message at all (so it never gets in to OTRS). In
our case we move the spam messages to an external cyrus folder using a
PreFilter that we check for false positives from time to time so that is the
behaviour that we used.
I presume the easiest way is to not assign any group/user to that
spesific queue?
You would have to have at least one user assigned to the queue to view it for
false positives a spam user perhaps. I guess it really depends on how much spam
you get, but we took the stance that we don't really want the spam on OTRS at
all.
--
Owen
------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
--
Regards ,
@-----------------------------@
| Danie Theron |
| Systems Administrator |
| Verpakt Management Services |
| email : [EMAIL PROTECTED] |
| tel : +2711 6020117 |
@-----------------------------@
If you dislike change, you're going to dislike being irrelevant even more.
Experience is a wonderful thing. It enables you to recognise a mistake
when you make it again.
------------------------------------------------------------------------------------------------------------------------------------------
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you
received this in error, please contact the sender and delete the
material from any computer.
------------------------------------------------------------------------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
