Hello, I am looking for a way to accomplish following thing that I add a note to existing ticket and customer will receive a notification about it in his/her mailbox. Is that possible? I have tried with note-external, but in that case customer does not get email and can see the note only through customer interface.
Thanks in advance, Juris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
