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Hi Brigitte,
On Di, Sep 27, 2005 at 04:27:26 +0200, Brigitte Neumärker wrote:
>If I set an escalation time and an unlocked time on the queue, it happens
>the following:
>Escalation happens on the written time on the queue, but the mail is be
>sent minutes later.
>The same with unlocked ticket: It unlock the ticket one hour later, than
>written on the queue, but the notification for unlocked ticket is sent at
>the same time the ticket gets unlocked.
This behaviour is caused by the cronjobs that unlock the tickets or
escalate them. Execute the cronjobs mor ofthen (the interisting jobs for
your problems might be UnlockTickets.pl and all jobs for
GenericAgent.pl).
Ciao,
Christian
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