Hi Sven
The easiest way would be to login as an admin and use "Customer Users"
for edditing the user. There you can fill in the CustomerId manually.
If you have a bunch of users to update/import you could use the
"syncuser_csv2otrs.pl" script. Unfortuantely it doesn't update the
CustomerId field. But it schouldn't be a problem to extend the script to
do this.
Alternatively you could do a 'mysql -u root -p otrs -B -N -e "select *
from customer_user;" >/tmp/customer_user.txt' which dumps the entire
customer_user table as a tab-delimited CSV file, then edit the values in
the file regarding to your needs with some scripts, awk, vi, Notepad or
Excel and then reimport all the values with 'mysqlimport -u root -p -r
-v otrs /tmp/customer_user.txt'.
Keep in mind that mysqlimport uses the file name to determine the name
of the target table. So the file name has to start with "customer_user"!
And as usual before you start: Be shure that you have a working backup! :-)
Best regards
Roberto
[EMAIL PROTECTED] wrote:
Hi,
but how can I set this CustomerID value "automatically/manually" ?
regards,
Sven
On Wednesday 28 September 2005 12:11, Roberto Giana wrote:
Hi Camilla
It's the feature you are looking for. ;-)
All customers with the same CustomerID value can see each others tickets
as "company ticket". If you use for example a support contract number as
CustomerID each customer user under the same contract can see the
corresponding tickets as "company ticket".
Hope this helps.
Best regards
Roberto
Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer
interface is for? Can anyone tell me the difference between a ticket
and a company ticket?
:-)
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