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Hi Linda,
On Wed, Sep 28, 2005 at 09:05:15AM -0400, Dougan, Linda A wrote:
> I have installed otrs version 2.0.2 on a Linux operating system and
> everything seems to be ok but the link on the ticket screen for "Compose
> Answer(email)" is missing.
Have you done a manual installation or used a prebuilt package (rpm,
deb)? Which database backend are you using and which linux distro?
> I tried googling for information on this but
> from what I found in the previous versions of the otrs manuals, the link
> should just be there. There does not appear to be any setting that I need
> to set in order to activate it. Does anyone know how I can fix this so
> that the "Compose Answer(email)" link is available for use when the ticket
> is opened?
Looks like the initial data for the system are'nt in the
database. But I need mor information about how you've installed the
OTRS to help you.
> Linda
Best regards,
Christian
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