I am using Gentoo Linux I did a manual install and I am using postgresql. I updated the database from otrs version 1.1. It had data in it and been used with otrs version 1.1.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, September 29, 2005 6:00 AM To: [email protected] Subject: otrs Digest, Vol 26, Issue 50 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs version 2.0.2 (Christian Schoepplein) 2. Change password notification (Brad Jennings) 3. Re: SPAM Subject: [otrs] Work Units (Christopher Kuhn) 4. Re: Change password notification (Christopher Kuhn) 5. Re: Company Tickets ([EMAIL PROTECTED]) ---------------------------------------------------------------------- Message: 1 Date: Wed, 28 Sep 2005 16:34:26 +0200 From: Christian Schoepplein <[EMAIL PROTECTED]> Subject: Re: [otrs] otrs version 2.0.2 To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=us-ascii; x-action=pgp-signed -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Linda, On Wed, Sep 28, 2005 at 09:05:15AM -0400, Dougan, Linda A wrote: > I have installed otrs version 2.0.2 on a Linux operating system and > everything seems to be ok but the link on the ticket screen for "Compose > Answer(email)" is missing. Have you done a manual installation or used a prebuilt package (rpm, deb)? Which database backend are you using and which linux distro? > I tried googling for information on this but > from what I found in the previous versions of the otrs manuals, the link > should just be there. There does not appear to be any setting that I need > to set in order to activate it. Does anyone know how I can fix this so > that the "Compose Answer(email)" link is available for use when the ticket > is opened? Looks like the initial data for the system are'nt in the database. But I need mor information about how you've installed the OTRS to help you. > Linda Best regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDOqnuTFWOq90iSiERAuA4AJsERSwHCBRefIuAVWlCr6Tk9+OgNgCfbf/6 MlajkSgwnVWCI/yHDX/HMls= =dZj6 -----END PGP SIGNATURE----- ------------------------------ Message: 2 Date: Wed, 28 Sep 2005 15:37:40 -0500 From: Brad Jennings <[EMAIL PROTECTED]> Subject: [otrs] Change password notification To: [email protected] Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" How do I change the password notification feature in version 2.03. Currently it says Hi Brad, you or someone impersonating you has requested to change your OTRS password. New Password: Your OTRS Notification Master -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20050928/17daaa73/attachmen t-0001.html ------------------------------ Message: 3 Date: Thu, 29 Sep 2005 09:10:32 +0200 From: Christopher Kuhn <[EMAIL PROTECTED]> Subject: Re: SPAM Subject: [otrs] Work Units To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1 Matt Linton wrote: > > James: As far as I understand, that's left intentionally vague, so it is > to be whatever your organization feels comfortable with. > > In my organization we use hours, since much of what we do are long and > involved processes. In a front-line phone helpdesk, perhaps minutes is > better. > > For a network rollout team, days would even be reasonable work units on > a large project. > > James Marcinek wrote: > >> What is the measurment of the 'work units', minutes? So far that's >> what I've >> been using it for but I'd feel better if I knew from someone who's more >> experienced with it. >> >> Thanks, >> >> James >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> => http://www.otrs.de/ >> >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Hi James, hi Matt, it's completely up to you what to use the 'work unit' for. For sure you should make an agreement with your coworkers whether to put minutes, hours or even days into it. The intention is to use it for statistical reports. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ------------------------------ Message: 4 Date: Thu, 29 Sep 2005 09:43:54 +0200 From: Christopher Kuhn <[EMAIL PROTECTED]> Subject: Re: [otrs] Change password notification To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1 Brad Jennings wrote: > How do I change the password notification feature in version 2.03. > Currently it says > > Hi Brad, > > you or someone impersonating you has requested to change your OTRS > password. > > New Password: > > > Your OTRS Notification Master > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Hi Brad, you can use the Sysconfig in your Admin-Panel. Switch to Framework -> Frontend::Customer there you can modify the value of CustomerPanelBodyLostPassword: til lit fits to your needs. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ------------------------------ Message: 5 Date: Thu, 29 Sep 2005 11:17:12 +0200 From: [EMAIL PROTECTED] Subject: Re: [otrs] Company Tickets To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" I got it now. I was changing the table customer_user only and the old tickets were gone. I had to change the tickets, too !!! Best regards, Sven On Wednesday 21 September 2005 09:42, [EMAIL PROTECTED] wrote: > Hi, > > we are using OTRS 1.3.2 and I want to enable the company ticket feature for > the customer web frontend. I was told that tickets with the same > CustomerUserID (e.g. company.org) will be displayed as company tickets and > tickets with the same CustomerID (e.g. [EMAIL PROTECTED]) will be > displayed as myTickets. > > At the moment both are the same by default: [EMAIL PROTECTED] > > But how usually the CustomerUserID of future (and old) tickets can be > changed to be e.g. company.org, so that in future the company members can > see all their tickets under "company ticket" ? > > Thank you for your help, > > Sven > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- ----------------------------------------------------------------------- See our FAQs at: http://www.snom.com/faq0.html?&L=1 Whitepapers at: http://www.snom.com/white_papers.html ----------------------------------------------------------------------- snom technology AG Gradestraße 46 D-12347 Berlin Sven Fischer fax +49 30 39833111 mailto:[EMAIL PROTECTED] http://www.snom.com ----------------------------------------------------------------------- ------------------------------ _______________________________________________ otrs mailing list [email protected] http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 26, Issue 50 ************************************ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
