Is there a way for otrs to accept ticket numbers generated by another application when that application emails a request to it? We are trying to find a way to tie two different trouble ticket applications together by sending the ticket information from one application to the other and using the same ticket number on both applications. Any ideas?
Linda -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, October 06, 2005 6:00 AM To: [email protected] Subject: otrs Digest, Vol 27, Issue 7 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Error messages (Danie Theron) ---------------------------------------------------------------------- Message: 1 Date: Thu, 06 Oct 2005 10:19:20 +0200 From: Danie Theron <[EMAIL PROTECTED]> Subject: [otrs] Error messages To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed I constantly get the following messages from the cron jobs ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Wed Oct 5 22:35:04 2005 Message: Found no $QueueID for CrazyVegas! Traceback (19141): Module: Kernel::System::Queue::QueueLookup (v1.51) Line: 450 Module: Kernel::System::PostMaster::DestQueue::GetTrustedQueueID (v1.16) Line: 111 Module: Kernel::System::PostMaster::Run (v1.52) Line: 233 Module: main::FetchMail (v1.16) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.16) Line: 126 As Well as Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/EmailParser.pm line 641. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/EmailParser.pm line 641. Not sure if this is a huge problem , and if it affecting any mails coming into this spesific queue? TIA -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel : +2711 6020117 If you dislike change, you're going to dislike being irrelevant even more. Experience is a wonderful thing. It enables you to recognise a mistake when you make it again. ---------------------------------------------------------------------------- -------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ---------------------------------------------------------------------------- -------------------------------------------------------------- ------------------------------ _______________________________________________ otrs mailing list [email protected] http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 27, Issue 7 *********************************** _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
